Frequently Asked Questions
Everything you need to know about your Skin Deep journey.
Are Skin Deep products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
Do you test your products on animals?
Absolutely not. Skin Deep is a 100% cruelty-free brand. We do not test on animals at any stage of product development.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened.
Are your ingredients ethically sourced?
Sustainability is at our core. we work exclusively with suppliers who adhere to fair trade practices and sustainable harvesting methods for all our botanical ingredients.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your account on our website.